Policies


Welcome

I design my pieces to look beautiful and to wear beautifully, and I take pride in my attention to detail. All items ship within a week after payment is received unless otherwise noted.

Blog: https://blog.idreamicanfly.com
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Payments

WASHINGTON SALES TAX

Tax will automatically be added to Washington sales during checkout.

Shipping

ATTENTION CANADIAN CUSTOMERS

While we are still happy to take your order and set aside the item that you have purchased, Canada Post has informed us that it may halt acceptance of new shipments of mail and parcels beginning on July 2nd due to an ongoing labour dispute. Even though we are near the Canadian border, packages shipping to Canada are sent through the international sorting center in Los Angeles, and generally take 6-10 days to reach the Canadian border. We do not want to entrust your order to the US Postal Service without a definite destination for it. We will be happy to hold your order for you and ship it out as soon as this labor dispute is resolved.

SHIPPING ADDRESS

Please make sure that your address is correct or this will delay shipment of your purchase, as I am unable to ship your order until you confirm your correct address. If you'd like your item(s) shipped to a different address, please make a note when you order.

USA AND PUERTO RICO SHIPPING

I ship using USPS with tracking, which allows you to track your package. Standard shipping takes approximately 3-10 business days, Priority Mail takes approximately 2-3 business days and Express Mail takes approximately 1-2 business days. If you'd like to purchase insurance, please make a note when you order and I will send you a modified invoice. Insurance is encouraged.

CANADA SHIPPING

I ship using USPS first class mail. Shipping takes approximately 3-10 business days. If you'd like to purchase faster shipping, please make a note when you order. I will send you a modified invoice. Please note that you are responsible for all import duties, taxes and fees.

INTERNATIONAL SHIPPING

I ship using USPS First Class International/Airmail. Shipping takes approximately 2-3 weeks. If you'd like to purchase faster shipping, please make a note when you order. I will send you a modified invoice. Please note that you are responsible for all import duties, taxes and fees.

SHIPPING TO BRAZIL AND MOROCCO

All orders shipped to Brazil and Morocco are shipped via Registered Mail (signature required). The ensures your order reaches you safely without the risk of theft.

Refunds

BODY JEWELRY AND EARRINGS

I accept returns and exchanges within 30 days of shipment of undamaged body jewelry and earrings that are still sealed in their original heat-sealed packaging. You can see the jewelry inside the package, but once you break the seal on the package unfortunately it cannot be returned or exchanged due to health regulations.

Once you have contacted me and received your return/exchange instructions, please pack your item for return carefully in the jewelry box in which you received it, inside a padded envelope or padded shipping box. If you don't put it back into the jewelry box, the USPS will send it through their mail sorting machine, and it will be damaged. Also, please include your name somewhere in the package so I know who it's from.

Damaged pieces, pieces with the seal on the packaging broken, and custom orders are not returnable or exchangeable. Shipping costs are not refundable. For exchanges, I will invoice you for the shipping costs to send your new piece to you as soon as I receive your piece in the mail.

Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.

NECKLACES, BRACELETS AND RINGS

I want you to be happy with your purchase! If for some reason your purchase doesn't work for you, please contact me to find out about exchanging and/or returning it. I accept returns and exchanges of unworn pieces in like-new condition within 30 days of shipment.

Once you have contacted me and received your return/exchange instructions, please pack your item for return carefully in the jewelry box in which you received it, inside a padded envelope or padded shipping box. If you don't put it back into the box, the USPS will send it through their mail sorting machine, and it will be damaged. Please include your name somewhere in the package so I know who it's from.

Damaged pieces, worn pieces, and custom orders are not returnable or exchangeable. Shipping costs are not refundable.

Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.

Additional

PACKAGING

All jewelry comes beautifully presented in a sturdy gift box, packed in a bubble envelope. Let me know if your purchase is a gift, and I'll leave out the receipt. I also recommend a gift card, so your friend or relative knows who the gift is from. Just let me know what message you'd like to send, and I'll include it with your gift.

OPTIONAL ECO PACKAGING

If you'd prefer minimal and/or recycled packaging, just let me know. I have a stash of packing materials that I'm more than happy to reuse. Some of my designs can be flat packed as well.

NOT FOR CHILDREN

Please remember, for the safety of your children, that my jewelry designs are intended for adults only. These pieces should not be worn by children under 13 years of age.

ORDER ACCEPTANCE/CONFIRMATION

Acknowledgement of your order (whether on the website, by email or otherwise) and assignment of an order number does not constitute acceptance of that order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. Seller reserves the right at any time after receiving your order to accept or decline your order for any reason. In the event that your order is declined, you shall receive a full refund.

COPYRIGHT

All designs, photographs, and content ©2016 Jo Hollingsworth/I Dream I Can Fly. All rights reserved.